Report Lag / Connectivity Issues Here

This section deals with issues related to connecting, setting up client, transaction or troubleshooting account/character related problems.
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Roel
Founder
Posts: 6374
Joined: 17 May 2010 14:51
Location: Planet Earth

Re: Report Lag / Connectivity Issues Here

#31 » Post by Roel » 14 Apr 2020 00:40

rellumb wrote:
13 Apr 2020 23:28
That's a decent ping given the distance from the USA to the server in France. And it shouldn't result in problems if it's always like that.

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WPD_ps
Posts: 3
Joined: 16 Apr 2018 16:31

Re: Report Lag / Connectivity Issues Here

#32 » Post by WPD_ps » 13 Jun 2020 00:06

Connecting from Belgium. Disconnected around 6 times in 1 minute, while doing Naxx on Primal. I have never disconnected from the sever this badly before.

Microsoft Windows [Version 10.0.18363.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\WPD_ps>ping login.truewow.org

Pinging login.truewow.org [188.165.210.113] with 32 bytes of data:
Reply from 188.165.210.113: bytes=32 time=8ms TTL=54
Reply from 188.165.210.113: bytes=32 time=7ms TTL=54
Reply from 188.165.210.113: bytes=32 time=7ms TTL=54
Reply from 188.165.210.113: bytes=32 time=7ms TTL=54

Ping statistics for 188.165.210.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms

C:\Users\WPD_ps>tracert login.truewow.org

Tracing route to login.truewow.org [188.165.210.113]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mymodem.lan [192.168.1.1]
2 151 ms 211 ms 200 ms 1.80-177-91.adsl-dyn.isp.belgacom.be [91.177.80.1]
3 5 ms 5 ms 4 ms ae-65-100.iarstr4.isp.proximus.be [91.183.241.204]
4 5 ms 5 ms 5 ms ae-23-1000.ibrstr6.isp.belgacom.be [91.183.246.114]
5 * * * Request timed out.
6 10 ms 9 ms 9 ms be105.rbx-g1-nc5.fr.eu [178.33.100.200]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 7 ms 7 ms 8 ms ns309753.ip-188-165-210.eu [188.165.210.113]

Trace complete.

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Axis
Senior Game Master
Posts: 558
Joined: 17 Oct 2018 21:38
Location: TrueWoW & PrimalWoW
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Re: Report Lag / Connectivity Issues Here

#33 » Post by Axis » 13 Jun 2020 01:35

I've examined your diagnostic results.

Check for interference from nearby mobile / cordless or power supply devices in proximity to your modem / router. These can include cordless landline phones in the 2.4 to 5.8 ghz range. Other things to check for are smartphones, tablets, etc.

It's also possible that hop # 5 in your trace may be responsible. Whenever transit servers experience malfunctions, lag /DCs/packet loss can occur and are usually are expected.
Such servers handle all traffic between users and the intended destination of their signal packets.
This also puts the issue out of both out of our hands and yours.

One thing is certain.
Your issue doesn't originate from our end.
Contact your ISP for further assistance.
ImageImageImage
“The only thing necessary for the triumph of evil is for good people to do nothing.” - Edmund Burke.

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awckay
Posts: 1
Joined: 31 May 2014 10:28

Re: Report Lag / Connectivity Issues Here

#34 » Post by awckay » 05 Jul 2020 20:08

Connecting from Singapore, ping starts spiking to 700~1200ms during peak server periods at 1930~2000hrs

Microsoft Windows [Version 10.0.18362.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\User>ping login.truewow.org

Pinging login.truewow.org [188.165.210.113] with 32 bytes of data:
Reply from 188.165.210.113: bytes=32 time=344ms TTL=40
Request timed out.
Reply from 188.165.210.113: bytes=32 time=343ms TTL=40
Reply from 188.165.210.113: bytes=32 time=343ms TTL=40

Ping statistics for 188.165.210.113:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 343ms, Maximum = 344ms, Average = 343ms

C:\Users\User>tracert login.truewow.org

Tracing route to login.truewow.org [188.165.210.113]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Singtel-ACPlus [192.168.1.254]
2 2 ms 1 ms 1 ms bb42.60-171-254.singnet.com.sg [42.60.171.254]
3 4 ms 2 ms 2 ms 202.166.123.130
4 1 ms 1 ms 1 ms 202.166.123.129
5 1 ms 1 ms 1 ms ae8-0.qt-cr03.singnet.com.sg [202.166.121.101]
6 2 ms 2 ms 2 ms ae13-0.tp-cr03.singnet.com.sg [202.166.120.109]
7 2 ms 2 ms 2 ms ae4-0.tp-er03.singnet.com.sg [202.166.123.70]
8 2 ms 2 ms 1 ms 203.208.191.113
9 2 ms 2 ms 2 ms 203.208.153.246
10 2 ms 2 ms 2 ms 203.208.158.186
11 2 ms 3 ms 2 ms 203.208.158.18
12 * * * Request timed out.
13 234 ms 234 ms 414 ms be104.rbx-g2-nc5.fr.eu [94.23.122.242]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 243 ms 243 ms 243 ms ns309753.ip-188-165-210.eu [188.165.210.113]

Trace complete.

C:\Users\User>

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