restore deleted character

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unface
Posts: 2
Joined: 08 Feb 2018 21:28

restore deleted character

#1 » Post by unface » 11 Apr 2018 14:55

My character was deleted one month ago - Gm said to me : you have to collect 200 points to restore your character from the website - I collected 200 points, but I can not choose the deleted character in the recovery section of the character . Guide me plz

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IronSharona
Public Relations Leader
Posts: 729
Joined: 02 Feb 2017 00:49

Re: restore deleted character

#2 » Post by IronSharona » 11 Apr 2018 16:12

Are you certain you're in the correct version of the shop? There's a button just above the shop options that lets you choose between TrueWoW and PrimalWoW realms. I believe the default is TrueWoW, but if you're recovering a character from PrimalWoW you must select that realm before the character list will update to show recently deleted characters in the account listing.
Welcome to the family, doggo. <3

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Noxies
Admin
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Joined: 16 Nov 2017 22:57

Re: restore deleted character

#3 » Post by Noxies » 11 Apr 2018 17:01

If everything fails, let us know the character name.
Do remember that deleted-characters cannot be recovered after 30 days from deletion.
The only way to understand magic is to plunge into it, move with it, dance and dance!

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KohiiKaiju
Senior Game Master
Posts: 467
Joined: 28 Jul 2016 18:53

Re: restore deleted character

#4 » Post by KohiiKaiju » 11 Apr 2018 21:21

Noxies wrote:
11 Apr 2018 17:01
If everything fails, let us know the character name.
Do remember that deleted-characters cannot be recovered after 30 days from deletion.
If this is true we need to change the shop's description as it gives a 90 day limit.

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Noxies
Admin
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Joined: 16 Nov 2017 22:57

Re: restore deleted character

#5 » Post by Noxies » 11 Apr 2018 21:24

Yes sorry, my typo.
The only way to understand magic is to plunge into it, move with it, dance and dance!

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KohiiKaiju
Senior Game Master
Posts: 467
Joined: 28 Jul 2016 18:53

Re: restore deleted character

#6 » Post by KohiiKaiju » 12 Apr 2018 00:35

The player has submitted tickets. If I may speak for him, the character was deleted in the past month or so, he has the necessary vote points, and he is a TW server player. I do not have the name of the character he is trying to restore.

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unface
Posts: 2
Joined: 08 Feb 2018 21:28

Re: restore deleted character

#7 » Post by unface » 12 Apr 2018 08:53

my character name was : venos
level : 80
paladian

gearcsore : 5000

Gm said to me last night :

i cant find your character in database but i have screenshot from my character and i know when deleted ....

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IronSharona
Public Relations Leader
Posts: 729
Joined: 02 Feb 2017 00:49

Re: restore deleted character

#8 » Post by IronSharona » 23 Apr 2018 00:32

Has this been resolved?
Welcome to the family, doggo. <3

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