unable to log in

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oliverkiis
Posts: 2
Joined: 02 Jan 2015 04:30

unable to log in

#1 » Post by oliverkiis » 13 Aug 2017 00:07

Greetings, im having trouble logging into my account when i attempt to do so i get the following message: you have applied a lock to your account. you can change your locked status by calling your account lock phone number. is this another way to say that im banned, since i was able to log into other accounts.
a character on the account is named silvi.

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Eronox
Senior Game Master
Posts: 1969
Joined: 24 Apr 2016 11:03
Location: Dalaran Stairs!
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Re: unable to log in

#2 » Post by Eronox » 13 Aug 2017 00:16

oliverkiis,

this is because you have selected the account to only be possible to login from one ip-address only.
(the most recent one used for login)

You can change this setting at the account manager: http://truewow.org/account-manager
on the forum account with the account linked.

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Remember to fill the current password field before hitting save, to make the effects come true!
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“See yourself. You are the steps you take. You and you, and that's the only way.
Shake, shake yourself. You're every move you make, and so the story goes.”
- Owner of a Lonely Heart


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oliverkiis
Posts: 2
Joined: 02 Jan 2015 04:30

Re: unable to log in

#3 » Post by oliverkiis » 13 Aug 2017 00:22

i see, it seems to have worked thank you for the assistance.

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Eronox
Senior Game Master
Posts: 1969
Joined: 24 Apr 2016 11:03
Location: Dalaran Stairs!
Contact:

Re: unable to log in

#4 » Post by Eronox » 13 Aug 2017 01:32

My pleasure,
If you should have further issues, or questions, please do not hesitate to open a new thread in this very section or establish a conversation with us directly at our Support IRC Lobby chat or Discord Support channel. The links are given as respectively;

https://truewow.org/chat
https://discord.gg/kV4s3Zb

Moving to Resolved,
Have a great day! :D
.
“See yourself. You are the steps you take. You and you, and that's the only way.
Shake, shake yourself. You're every move you make, and so the story goes.”
- Owner of a Lonely Heart


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