HELP with conntection

User avatar
blockitall
Posts: 10

HELP with conntection

Post#1 » 16 Jun 2017 19:50

Hello all,

I have been able to login and play quite happily up until today.

I keep hanging on connected before the character screen.

I have tried deleting my wtf and cache folders and still nothing.

Any ideas?

User avatar
Eronox
Senior Game Master
Posts: 1710
Contact:

Re: HELP with conntection

Post#2 » 16 Jun 2017 23:16

Blockitall,

to begin with please do verify that you have everything properly configured as following:

Verify to have the correct client version.
The client has to be Wrath of the LichKing 3.3.5a (12340), you can verify this by the login screens bottom left. All our realms are running at this client.

Ensure to have the correct realmlist set.
See "realmlist.wtf" in ../Data/EnUS/Realmlist.wtf or ../Data/EnGB/Realmlist.wtf. The realmlist should be as following:

Code: Select all

set realmlist login.truewow.org

See if you get server replys.
Please click the windows-symbol on your keyboard, or bottom left of taskbar (Start), and find "Run". Once there, enter "CMD" and hit enter. This should open a command prompt for you. There within, execute the following command and paste us the results:

Code: Select all

ping login.truewow.org

"Timed Out" responses?
if this would be the results of aboves doing, please disable any AntiVirus and Firewall enabled --> Restart Computer --> Try to login again. If this would be the solution, we recommend you to not do the act of stop using the antivirus or Firewall, but to recommend you having a firewall exception made instead.


These would be the usual things which on, client-side, could issue such a problem for the player. If neither of the suggestions worked out fine for you, then please do let us know.
.
“See yourself. You are the steps you take. You and you, and that's the only way.
Shake, shake yourself. You're every move you make, and so the story goes.”
- Owner of a Lonely Heart

Image

User avatar
Eronox
Senior Game Master
Posts: 1710
Contact:

Re: HELP with conntection

Post#3 » 19 Jun 2017 14:44

Author has successfully logged in prior to this posts timestamp,
therefor I will mark this as resolved.

If you should have further issues, or questions, please do not hesitate to open a new thread in this very section or establish a conversation with us directly at our Support IRC Lobby chat or Discord Support channel. The links are given as respectively;

https://truewow.org/chat
https://discord.gg/kV4s3Zb

Moving to Resolved,
Have a great day! :D
.
“See yourself. You are the steps you take. You and you, and that's the only way.
Shake, shake yourself. You're every move you make, and so the story goes.”
- Owner of a Lonely Heart

Image

Return to “Resolved”

Who is online

Users browsing this forum: No registered users and 0 guests

cron