There have been several changes to how our retail transfer requests are processed due to the several frauds that we have identified on the previous method we used.
Now, in order to request a retail transfer you'll need to log in-game, minimize your game to windowed mode and take a screenshot with our Request a Transfer page in the background in addition to the previous screenshot requirement.
In order to change your game to Windowed Mode, press "Esc" go to "System" -> "Graphics" and change the Display Mode setting.
The screenshot should look like this:
In short, these are the
- 1 Screenshot of the character selection screen with our Request a Transfer page in the background (USERNAME field).
1 Screenshot of the account logged in at Battlenet (PASSWORD field). Follow this example (http://imgur.com/o8sy1lc).
IF ANY OF THE REQUIREMENTS IS NOT FULFILLED, THE TRANSFER WILL BE REJECTED WITHOUT ANY POSSIBILITY OF COUNTER-CLAIM OR EXCEPTIONS.
IF ANY ATTEMPT OF DEFRAUDING THE TRANSFER SYSTEM IS IDENTIFIED THE ACCOUNT WILL BE PERMANENTLY BANNED AND NO FURTHER REQUESTS WILL BE ACCEPTED FROM THE INVOLVED USER(S).