Retail Transfer Guide

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Nyeriah
Developer
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Retail Transfer Guide

Post#1 » 25 Mar 2016 18:23

Greetings,

There have been several changes to how our retail transfer requests are processed due to the several frauds that we have identified on the previous method we used.

Now, in order to request a retail transfer you'll need to log in-game, minimize your game to windowed mode and take a screenshot with our Request a Transfer page in the background in addition to the previous screenshot requirement.

In order to change your game to Windowed Mode, press "Esc" go to "System" -> "Graphics" and change the Display Mode setting.
Image
The screenshot should look like this:
Image
/!\ NOTE /!\
DO NOT BLUR THE REALM NAME.


In short, these are the

REQUIREMENTS
  • 1 Screenshot of the character selection screen with our Request a Transfer page in the background (USERNAME field).
    1 Screenshot of the account logged in at Battlenet (PASSWORD field). Follow this example (http://imgur.com/o8sy1lc).
/!\ NOTE /!\
IF ANY OF THE REQUIREMENTS IS NOT FULFILLED, THE TRANSFER WILL BE REJECTED WITHOUT ANY POSSIBILITY OF COUNTER-CLAIM OR EXCEPTIONS.

IF ANY ATTEMPT OF DEFRAUDING THE TRANSFER SYSTEM IS IDENTIFIED THE ACCOUNT WILL BE PERMANENTLY BANNED AND NO FURTHER REQUESTS WILL BE ACCEPTED FROM THE INVOLVED USER(S).
For every complex problem there is an answer that is clear, simple, and wrong.
H. L. Mencken

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Nymunne
Former Staff
Posts: 1953

Re: Retail Transfer Guide

Post#2 » 29 Mar 2016 20:41

Since a lot of people seem to have problems when submiting a retail transfer please read the thread carefully. We DO NOT require the screenshot of the interface showing you how to play window mode.


This is how the images should look like when we check the links you provide (keep in mind that these are different examples so the character names do not match for both screenshots, in your application form all data needs to be the same):

Screenshot 1 (username)
Image

Screenshot 2 (password)
Image

Character name (exact name as on retail and nothing else needs to be written on this field)

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Dymond
Senior Game Master
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Re: Retail Transfer Guide

Post#3 » 09 May 2016 22:42

Notice, if you want a faction change, please add it to the request beside the screenshot link.
“In order to carry a positive action we must develop here a positive vision.”

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Roel
Founder
Posts: 6154

Re: Retail Transfer Guide

Post#4 » 11 May 2016 12:01

From now on the character field should provide the exact name of the character. You no longer need to provide the link to the armory.
"Gohan, it must come from a need... not from materialistic desires." Goku

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Nyeriah
Developer
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Re: Retail Transfer Guide

Post#5 » 26 Dec 2016 16:39

NOTE: RETAIL NO LONGER REQUIRES YOU ACTIVE SUBSCRIPTIONS IN ORDER TO LOGIN TO THE GAME.

YOU CAN LOG TO YOUR CHARACTER SCREEN WITHOUT AN ACTIVE SUBSCRIPTION, AND THAT'S THE ONLY THING REQUIRED FOR THE SCREENSHOTS!!!
For every complex problem there is an answer that is clear, simple, and wrong.
H. L. Mencken

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