General Moderation Policy

All things that player must know or can be of their use such as general information, policies, rules, FAQ, guides and instructions, various language translations.
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IronSharona
Former Staff
Posts: 1146
Joined: 02 Feb 2017 00:49
Location: Austin, Texas, USA

General Moderation Policy

#1 » Post by IronSharona » 29 Jul 2015 14:46

How we Moderate Chats

We try to stay out of personal conversations and community discussion, as oppression or censorship are not our goals, but certain situations become too much and we will take action in the form of mutes. We will only provide moderation for public channels including /world, /LookingForGroup, /Trading, /General, /say, and /yell. The first mute for most offenses will be between 5 and 15 minutes. If offenses are repeated (immediately or over time) the length of the provided mute will increase accordingly. The following activities may result in mutes:


1. Flooding or spamming
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Flooding and spamming can take many forms, including linking items/spells/abilities repeatedly or using excessive caps.






2. Excessively vulgar, sexual, or insulting language
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While swearing is a natural part of many conversations, if it becomes excessive or overly directed at a particular player it may be deemed punishable. Excessively sexual posts are included in this category, even if they are not directed at another player.



3. Inciting hateful rhetoric toward a group of people
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We do not support any kind of public discussion undermining groups of people on a basis of gender, age, religion, political views, race, ethnicity, or sexuality.



4. Use of non-English languages
Our server only provides official support to players in English. As a result, we ask that you kindly always speak English publicly so that staff may assist or intervene when necessary.



Reporting a violation
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TrueWoW staff will try to step in when conversations violate our moderation policy, but sometimes if we're busy or unavailable it can help to give us some extra notice. By right clicking on someone, you will be given the option to "Report Spam." This will notify any online staff members of the issue, and create a log note staff may refer to after the incident. It does not give the player a mute or ignore them.



Private chat information
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Remember that TrueWoW Staff will not moderate conversations held privately unless they violate "other server" portion of section 2, rule 9 of server policy. Unless you break this rule, you cannot be muted for what you say in secret. Private channels include any custom-made channels, whispers, party chat, or in-game mails. If someone is upsetting you with the way they are behaving in private chat, simply right click on their name and select the "Ignore" option. You will no longer see their comments and will not be able to be randomly grouped up with them in the future.

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In light of recent queries in tickets, rule 9 must be highlighted here:
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9. Link, advertise or discuss other media and websites and/or discussion of content of an inappropriate nature. This includes but is not limited to: racist material, other private server, the trading of real life possession and content of a sexual nature.
Violation of this rule on public channels will be enforced with warnings, mutes and/or bans, depending on the gravity of the situation.
Please note that the "other server" portion of section 2, rule 9 also applies to private chats, including whispers, party chat, raid chat, guild chat, etc.
The server staff is automatically notified with your character name - in case of any attempts to discreetly advertise or discuss other servers while in-game.
Any attempt to name other private servers from our filter list will result in the name being censored while in chat, with a system warning being sent to your chat box. The staff will also be notified.
Any attempt to bypass the censor with usage of different letters/numbers/symbols will result in the system giving you another warning and notifying us again.
Your right to privacy is null and void if the system catches you trying to undermine our server/community by promoting another server in private - out of public view.
We will respect your privacy, so long as you respect our server by not trying to advertise others in our jurisdiction.
Don't mention other servers and you will have nothing to worry about.
Welcome to the new decade! Let's hope the Roaring 20's come with just as much jazz, but a bit less prohibition and Great Depression. 8-)

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