Ip ban removal request please

Locked
User avatar
sambeano
Posts: 2
Joined: 17 Nov 2020 02:21

Ip ban removal request please

#1 » Post by sambeano » 07 Dec 2020 13:12

hi. for some reason after the server reset on the 6th December i was unable to log into the game so i tried to reset my password. i logged out of the website and back in using the new password that i received in my email. that password didn't work to log into the game and no i have a ip ban. Is the Truewow.org password the same as the game? and can i please have the ban lifted? thanks

User avatar
Axis
Senior Game Master
Posts: 730
Joined: 17 Oct 2018 21:38
Location: TrueWoW
Contact:

Re: Ip ban removal request please

#2 » Post by Axis » 07 Dec 2020 17:41

This ban resulted from 10 failed logins due to incorrect password and/or username.
You can remove this ban yourself via the account manager page: https://truewow.org/account-manager

I've reset your count back to 0 so you may proceed.
Change your in-game password to one that is easy to remember (12 characters or less).

Note:
The website account and the in-game account do not share the same username and password.
They are separate accounts.

For faster service, I suggest opening a ticket via the #support channel on our Discord server next time.
ImageImageImage
“The only thing necessary for the triumph of evil is for good people to do nothing.” - Edmund Burke.

User avatar
sambeano
Posts: 2
Joined: 17 Nov 2020 02:21

Re: Ip ban removal request please

#3 » Post by sambeano » 07 Dec 2020 20:46

thanks for the quick reply. change password finally works.

Locked

Who is online

Users browsing this forum: No registered users and 1 guest