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all my accounts are in banned state

Posted: 28 Mar 2019 16:17
by itanus123456
hi every account i try to login with is in banned state
good day.

Re: all my accounts are in banned state

Posted: 28 Mar 2019 16:55
by IronSharona
None of your game accounts are, or have a history, of bans. One of your accounts does show evidence of many failed login attempts. If you enter your password incorrect too many times it will give you a temporary IP ban for safety. I'd recommend changing your account passwords on the Account Manager to confirm you are using the correct information on all accounts.

Re: all my accounts are in banned state

Posted: 29 Mar 2019 19:47
by itanus123456
hi thank you for answering. but i try to log in with my main account and i get banned state all the time even when i put the right password

Re: all my accounts are in banned state

Posted: 29 Mar 2019 20:39
by Axis
itanus123456 wrote:
29 Mar 2019 19:47
hi thank you for answering. but i try to log in with my main account and i get banned state all the time even when i put the right password
Can you please try now? Inform us if you're able to log in.

Re: all my accounts are in banned state

Posted: 29 Mar 2019 22:14
by IronSharona
itanus123456 wrote:
29 Mar 2019 19:47
hi thank you for answering. but i try to log in with my main account and i get banned state all the time even when i put the right password
I can see the number of failed logins on your account going up, so this must not be the correct password for that account. It appears that you may have 4 different game accounts, plus this forum account you are posting from. All of these accounts have independent passwords and they are NOT automatically synced together, so they may all be completely different.

Re: all my accounts are in banned state

Posted: 30 Mar 2019 19:05
by itanus123456
Hi.
i think all my accounts are closed

Re: all my accounts are in banned state

Posted: 30 Mar 2019 19:44
by Axis
itanus123456 wrote:
30 Mar 2019 19:05
Hi.
i think all my accounts are closed
None of your accounts have a ban issued to them. Your IP is not banned either.
Please contact me on Discord so I can run some checks.

Re: all my accounts are in banned state

Posted: 30 Mar 2019 20:21
by itanus123456
AxisTiger wrote:
30 Mar 2019 19:44
itanus123456 wrote:
30 Mar 2019 19:05
Hi.
i think all my accounts are closed
None of your accounts have a ban issued to them. Your IP is not banned either.
Please contact me on Discord so I can run some checks.
hey i added u to friends in discord

Re: all my accounts are in banned state

Posted: 30 Mar 2019 20:58
by Axis
Resolved. Locked and archived with Itanus's consent.