Help Banned Account
Help Banned Account
I was trying to update/install some addons so i ran the exe that came with the download, I then signed in and was able to play for about a minute when my game froze and now it won't let me log in and it says I'm temporarily suspended. If anyone can help it would be appreciated.
- IronSharona
- Former Staff
- Posts: 1145
- Joined: 02 Feb 2017 00:49
- Location: Austin, Texas, USA
Re: Help Banned Account
According to the account message, you're been auto-banned by the Anti-Cheat system. This ban lasts 1 week.
This shouldn't happen if you're using normal addons. Which addons were you trying to unpack when this happened to you?
This shouldn't happen if you're using normal addons. Which addons were you trying to unpack when this happened to you?
Welcome to the new decade! Let's hope the Roaring 20's come with just as much jazz, but a bit less prohibition and Great Depression.
Re: Help Banned Account
It was an exe file that was supposed to update/install bagnon and gathermate. After I ran it(which I now know was stupid), it let me play for about a minute, then froze and when I tried to log back in it said I was banned. Since it happened I have reinstalled the client and did a full sweep on my computer.
- IronSharona
- Former Staff
- Posts: 1145
- Joined: 02 Feb 2017 00:49
- Location: Austin, Texas, USA
Re: Help Banned Account
Since it seems that this was an accident, I've unbanned your account effective immediately. Please do be careful with unfamiliar executable files, as they should not ever be required to use permitted addons here.
Have fun and be safe
Moving thread to resolved.
Have fun and be safe
Moving thread to resolved.
Welcome to the new decade! Let's hope the Roaring 20's come with just as much jazz, but a bit less prohibition and Great Depression.
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