Need shop refund, character not found.

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Cornick89
Posts: 3
Joined: 04 Nov 2017 16:16

Need shop refund, character not found.

#1 » Post by Cornick89 » 22 Mar 2018 00:56

hello, I recently bought the ancient frostsaber mount from the shop for my druid on primal who is horde by accident and when I went to refund the item it told be the item was sent to someone named skinny on the truewow server and the character cannot be found. could you please help me with refunding this item.

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Eronox
MVP
Posts: 2331
Joined: 24 Apr 2016 11:03
Location: in ICC & Healing

Re: Need shop refund, character not found.

#2 » Post by Eronox » 22 Mar 2018 18:56

Cornick89,

this is a true mystery as the player is inactive but did indeed according to our logs recieve your saber, even though not having it in mailbox or anywhere. I have refunded the points for you and removed the Reins of the Ancient Frostsaber from your inventory, we apologize for the inconvience.

Thank you for reporting the issue.
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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