Character Transfer from Retail

Locked
User avatar
weeluke
Posts: 3
Joined: 15 Sep 2017 19:49

Character Transfer from Retail

#1 » Post by weeluke » 03 Feb 2018 13:00

Hello folks,
I got a character transferred from retail to a character template on TrueWoW.
At the login screen i am able to change its name and appearance etc. but when saving i get an error saying
"Could not change race for character", its the same error that was posted here....viewtopic.php?f=3&t=38892

I have checked to see if the name is available in the armory, which it is. I have also tried reloading the game as that worked for the person in the post linked above.

Any ideas on how to resolve this?

Many Thanks,
Luke

User avatar
KohiiKaiju
Posts: 473
Joined: 28 Jul 2016 18:53

Re: Character Transfer from Retail

#2 » Post by KohiiKaiju » 03 Feb 2018 15:01

Apparently there are some interface glitches which have been cropping up with this service. Try changing your character's hair or something like that back and forth to what you want, and then you should be able to move forward with the change. If not, open up a ticket in-game with your desired race/sex/name.

User avatar
weeluke
Posts: 3
Joined: 15 Sep 2017 19:49

Re: Character Transfer from Retail

#3 » Post by weeluke » 03 Feb 2018 17:01

I have tried changing everything except the race, initially I thought it be have been because of that.
I'll try changing race and see if that works but I would like an Orc so I may still need to open a support ticket.
You guys have been very quick and helpful and it is greatly appreciated.
Thank you very much for your help.
Luke.

User avatar
weeluke
Posts: 3
Joined: 15 Sep 2017 19:49

Re: Character Transfer from Retail

#4 » Post by weeluke » 03 Feb 2018 17:40

This issue has now been resolved via in game reporting and this thread can be closed

Locked

Who is online

Users browsing this forum: No registered users and 16 guests