Retail transfer question

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Araytha
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Retail transfer question

#1 » Post by Araytha » 23 Oct 2017 00:23

Hi,

I applied for a retail transfer, unfortunately it was rejected based on password image, the message included an example of what it should look like.

The issue I'm having is the battle.net image of my toon, when trying to view the toon I'd like to transfer I receive an error, pretty sure this is because my retail account is inactive since December 2012. It tells me to login in-game and try again after that.

My question is, does this mean I need to activate my retail account (paying for a month of subscription) to be able to transfer the character to Primal?

I apologise if I have opened this in the wrong place and appreciate any guidance you can give me.

Thanks in advance

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Araytha
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Re: Retail transfer question

#2 » Post by Araytha » 23 Oct 2017 11:49

To give a full view... These are the images I sent with my request as the forum post here instructed:
http://www.truewow.org/forum/viewtopic.php?f=92&t=34343

~

I was told the password should look like this:
https://i.imgur.com/ZqL1BGW.jpg

But when I try to load my character I get this error:
https://i.imgur.com/wRlbRnA.png
Last edited by Eronox on 23 Oct 2017 13:12, edited 1 time in total.
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Eronox
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Re: Retail transfer question

#3 » Post by Eronox » 23 Oct 2017 13:14

Araytha,

we recommend you to never offically post the data of yours as anyone else could steal and use it for a transfer of their own.

For your issue,
is the characters name, with class and realm info, visible anywhere within the website?
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

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Araytha
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Re: Retail transfer question

#4 » Post by Araytha » 23 Oct 2017 13:30

Maybe the guild roster I am in could help?

The character name, race, class, level and realm are visible on this page.

I can also see all of the above info on the battle.net account management page when playing around with character transfer, faction change, race change and name change services.

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Eronox
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Re: Retail transfer question

#5 » Post by Eronox » 23 Oct 2017 13:48

As long as it fullfils the purpose of confirmation outside the game,
go for it. Else you will be guided very well by the Game Master who declined the transfer request.
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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Araytha
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Re: Retail transfer question

#6 » Post by Araytha » 23 Oct 2017 14:09

Am I allowed to reply to the game master that sent me the declined message?

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Anesthesia
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Re: Retail transfer question

#7 » Post by Anesthesia » 23 Oct 2017 14:11

Sure you are, that should be your first step in elimination of the issues with your transfer request.
No one can see what's in my pocket.

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Araytha
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Re: Retail transfer question

#8 » Post by Araytha » 23 Oct 2017 14:12

Oh.. I thought it was not allowed and to solve the issue then reapply!

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Eronox
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Re: Retail transfer question

#9 » Post by Eronox » 23 Oct 2017 14:29

Araytha wrote:
23 Oct 2017 14:12
Oh.. I thought it was not allowed and to solve the issue then reapply!
That's not our case here at all,
we gladly support in anyway whatsoever. :)
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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Araytha
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Re: Retail transfer question

#10 » Post by Araytha » 23 Oct 2017 14:34

I have replyed to the decline message with all of the info here plus screenshots of my battle.net account management page and a link to the guild roster.

Fingers crossed that Thena is online soon ^.^

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Araytha
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Re: Retail transfer question

#11 » Post by Araytha » 23 Oct 2017 16:08

By the absolute luck i managed to get blizzard to gift me 2days game time! i have forwarded the requested images and armoury link to Thena..

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Nyeriah

Re: Retail transfer question

#12 » Post by Nyeriah » 23 Oct 2017 19:05

Araytha wrote:
23 Oct 2017 16:08
By the absolute luck i managed to get blizzard to gift me 2days game time! i have forwarded the requested images and armoury link to Thena..
The transfer page specifies that you do not need an active account subscription in order to transfer a character from retail. Grats on the freebies tho

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Araytha
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Re: Retail transfer question

#13 » Post by Araytha » 23 Oct 2017 19:12

Nyeriah wrote:
23 Oct 2017 19:05
The transfer page specifies that you do not need an active account subscription in order to transfer a character from retail. Grats on the freebies tho
I know but my character wasn't loading in Armoury as that's the image Thena requested. Now it is loading in the Armoury.

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Thena
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Re: Retail transfer question

#14 » Post by Thena » 23 Oct 2017 19:42

Araytha,

I've sent you a follow up PM regarding the character transfer.

Apologies for any inconvenience or confusion regarding the process.

Hopefully we can get it all sorted.
In an unkind world, we must take it upon ourselves to be kind.
-K-

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Araytha
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Re: Retail transfer question

#15 » Post by Araytha » 23 Oct 2017 20:20

Thena wrote:
23 Oct 2017 19:42
Araytha,

I've sent you a follow up PM regarding the character transfer.

Apologies for any inconvenience or confusion regarding the process.

Hopefully we can get it all sorted.
Hey Thena,

I sent a quick reply just to verify the images to be used.
There was only slight confusion because of the image that I first submitted is the same as the image shown on the tutorial for retail applications. No inconvenience at all, I understand that the verification process has to be rigorous to prevent fraud.

Kind regards
Nate

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