Compensation transfers for TrueWoW players - not working for account names respecting the old rules

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Louis Wu
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Joined: 07 Oct 2010 23:41

Compensation transfers for TrueWoW players - not working for account names respecting the old rules

#1 » Post by Louis Wu » 30 Sep 2017 02:46

A long time ago, when the animals still could speak and Truewow emerged from the foam of the seas, account name rules were different: you could for example enter usernames with blanks in between the words/names.
About a year ago, for some reason, it all changed but the older account names still function and there was no request for renaming them.
This was the explanation given:
" Command execution doesn't support such kind of characters nor blank spaces. The authentication server also can no longer process requests from account names that length more than 12 characters."
Recently I tried the compensation transfer from Truewow to Primalwow, but the scripting seems to have problems with my usernames as they are composed in the format "firstname lastname". It gives 2 possible errors:
  • invalid character guid!
  • account xxx does not exist (with xxx being the firstname only)
Any idea how to tackle this problem ?

Thank You !
Louis Wu - visit us at Ringworld

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Nyeriah

Re: Compensation transfers for TrueWoW players - not working for account names respecting the old rules

#2 » Post by Nyeriah » 30 Sep 2017 02:50

Your account will need to be renamed, it's not going to be an issue with the compensation system alone but no commands can be executed on accounts composed by two words - the command line has spaces as parameter delimiters.

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Louis Wu
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Re: Compensation transfers for TrueWoW players - not working for account names respecting the old rules

#3 » Post by Louis Wu » 01 Oct 2017 22:34

Ok, can an admin, when (s)he has some spare time, rename all the older accounts linked to this one by:
  • removing the space
  • truncating the name to the maximum of the 12 characters allowed
Thanks in advance,
Louis
Louis Wu - visit us at Ringworld

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Eronox
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Re: Compensation transfers for TrueWoW players - not working for account names respecting the old rules

#4 » Post by Eronox » 01 Oct 2017 22:45

Louis Wu wrote:
01 Oct 2017 22:34
Ok, can an admin, when (s)he has some spare time, rename all the older accounts linked to this one by:
  • removing the space
  • truncating the name to the maximum of the 12 characters allowed
Thanks in advance,
Louis
It shall be done!
Once it's done, you shall hopefully get a private message about it.
So if you suddenly cannot login during the week or so, go to the link below and see if the name is changed,
https://truewow.org/account-manager

If this overall exceeds a week or more, don't hesitate to private message the administration for a reminder!
If you should have further issues, or questions, please do not hesitate to open a new thread in this very section or establish a conversation with us directly at our Support IRC Lobby chat or Discord Support channel. The links are given as respectively;

https://truewow.org/chat
https://discord.gg/kV4s3Zb

Moving to Resolved,
Have a great day! :D
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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