Have I been swindled?

[hwind1985]

Yesterday I donated $20.00 to truewow in exchange for some sweet web points. I still haven't received said points, yet my bank account shows the transaction went through. What's the deal? Should I (or can I even) attempt a refund? Does it normally take over 24 hours for web points to appear?

Thanks in advance

[Anesthesia]

It took a couple of days for my donation to go trough once, usually its there in a few minutes.
Higher ranked staff members can help you out if something went wrong indeed.

[Nyeriah]

It's a normal procedure for banks to subtract money at the exact moment any transction is made. The real-time updates are what ensure there are no faults in the transaction process. This however does not mean the payment has been processed by the payment company. It takes a while until the payment system is informed and passes the information to the "seller" and end users.

[Roel]

I would suggest clicking the help button in the donate application and then "Did not receive your good or service?" in case there were any problems. I don't think donating and getting swindled ever go together but as long as you don't have the points, the transaction has not yet been completed.

[hwind1985]

Thanks for your advice, everyone. I'll try your suggestions.

[Eronox]

Thanks for your advice, everyone. I'll try your suggestions.

Any progress?

[Eronox]

Author has not given any additional reply to the case,
as for the 7 days of inactivity policy I'm marking this as solved.

If you should have further issues, or questions, please do not hesitate to open a new thread in this very section or establish a conversation with us directly at our Support IRC Lobby chat or Discord Support channel. The links are given as respectively;

https://truewow.org/chat
https://discord.gg/kV4s3Zb

Moving to Resolved,
Have a great day!