Unable to access bug tracker

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rh2015
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Unable to access bug tracker

#1 » Post by rh2015 » 28 Jun 2017 00:47

I've tried several times in the past, and again today, to access the Bug Tracker. After entering my forum password on the Account Manager, I get a 500 error that the server couldn't handle my request. My account was originally on Primal and merged into the TrueWow forums, so I have a feeling something may be off with it that is preventing me from using this tool. If someone could take a look and enable my account to access the bug tracker, I'd appreciate it. I work professionally as a programmer/analyst and would like to help out the server as a way to help repay for the great job the admins and devs are doing.

Thanks,
-R

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Ancestor
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Re: Unable to access bug tracker

#2 » Post by Ancestor » 28 Jun 2017 00:53

https://truewow.org/account-manager
Create Bugtracker Account below

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rh2015
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Re: Unable to access bug tracker

#3 » Post by rh2015 » 28 Jun 2017 06:34

Ancestor wrote: https://truewow.org/account-manager
Create Bugtracker Account below
Yes, I have followed instructions provided previously on using the bug tracker. After going to the Account Manager page and entering my forum password in the Bugtracker section, clicking "Create Account" results in the error mentioned above. The 500 Error indicates that it's a server problem, most likely something to do with my account.

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urkarg
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Re: Unable to access bug tracker

#4 » Post by urkarg » 04 Jul 2017 22:54

I have had the same problem for the last few weeks. A in-game GM has told me it might have something to do with me changing my password.

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Eronox
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Re: Unable to access bug tracker

#5 » Post by Eronox » 04 Jul 2017 22:59

This seems to be a legit issue, I've got an additional report about this.

Etro wrote:Summong webMaster: Etro
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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rh2015
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Re: Unable to access bug tracker

#6 » Post by rh2015 » 06 Jul 2017 17:03

I tried again with a deliberately incorrect password, and got the message that my password didn't match. Trying with my correct password still gives me the 500 error. Would be happy to do more troubleshooting / testing on this if it will help get my account activated.

-R

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rh2015
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Re: Unable to access bug tracker

#7 » Post by rh2015 » 20 Jul 2017 22:55

Just following up again. Can anything be done to get me access to the Bug Tracker?

-R

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Eronox
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Re: Unable to access bug tracker

#8 » Post by Eronox » 20 Jul 2017 23:27

We are holding it until the updated website is released for the official eye,
viewtopic.php?f=50&t=38149

As any change now might be lost then, and we're close.
Again, I do apologize for this inconvience and any issues possibly caused by it
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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Eronox
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Re: Unable to access bug tracker

#9 » Post by Eronox » 28 Jul 2017 18:31

rh2015 wrote:
20 Jul 2017 22:55
Just following up again. Can anything be done to get me access to the Bug Tracker?

-R
Please make an attempt now
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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rh2015
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Joined: 13 Jul 2015 04:26

Re: Unable to access bug tracker

#10 » Post by rh2015 » 28 Jul 2017 18:38

If I try with an incorrect password, I get the Account Manager page with the error at the top stating the password doesn't match. If I try with the correct password, I end up at https://truewow.org/account-manager with a 500 error. Appears to be doing the same thing as before.

Thanks for following up on this, I appreciate it.
-R

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TheShadowCalls
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Fix the shop!

#11 » Post by TheShadowCalls » 29 Jul 2017 02:28

Trying to restore a deleted character on Primal and I get HTTP ERROR 500 after clicking OK. Please Fix!

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Eronox
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Re: Fix the shop!

#12 » Post by Eronox » 29 Jul 2017 02:46

Surely relates to
viewtopic.php?f=3&t=38028

CHMODS maybe?
Etro wrote:
.

There's things that never will be right I know, and things need changin' everywhere you go.
But 'til we start to make a move to make a few things right,
You'll never see me wear a suit of white.

- J.R Cash


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rh2015
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Joined: 13 Jul 2015 04:26

Re: Unable to access bug tracker

#13 » Post by rh2015 » 03 Aug 2017 21:45

Since this account appears to be broken in some way, I have created another account to use for accessing the bug tracker, and I am now able to get in. You can go ahead and mark this request as resolved as I have a workaround.

-R

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Jiranthos
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Re: Unable to access bug tracker

#14 » Post by Jiranthos » 06 Aug 2017 22:25

Resolved.

The stars awake
But we can't see them out
So why pretend?
Is there a train that travels back to yours at 5 AM?
Or are we walking?
Car alarms and leaves that blow
They're calling out our names
But it's gone too far
Your butane mouth will spit me into flames

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