I've lost my character ?

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vlad0002

I've lost my character ?

#1 » Post by vlad0002 » 11 Jun 2016 15:29

So i played on Primal Wow a year ago , then I've comed back and discovered that my charater (Villrock a lvl 60 frost mage) disapeared , I never deleted him , and I don't know what happened , please help :(

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Dymond
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Re: I've lost my character ?

#2 » Post by Dymond » 11 Jun 2016 15:52

"Grief is the price we pay for love."

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Dymond
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Re: I've lost my character ?

#3 » Post by Dymond » 11 Jun 2016 15:54

Your character is still there. Just add a . in front of your account name. You may have to reset the password via email. If you need further assistance please PM me.
"Grief is the price we pay for love."

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vlad0002

Re: I've lost my character ?

#4 » Post by vlad0002 » 11 Jun 2016 19:53

It says that the information i gaved it's not valid

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vlad0002

Re: I've lost my character ?

#5 » Post by vlad0002 » 11 Jun 2016 19:59

If i put a dot on in front of my account name it says that the information is not valid
If i don't write the dot i'll be loged in , but i won't have my character

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vlad0002

Re: I've lost my character ?

#6 » Post by vlad0002 » 11 Jun 2016 20:00

quick question , how long does a failed login ban lasts ?

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Nymunne
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Re: I've lost my character ?

#7 » Post by Nymunne » 11 Jun 2016 20:15

vlad0002 wrote:quick question , how long does a failed login ban lasts ?
15 minutes or it will work if you type in the correct log in information. Please be sure you followed all instructions from the topic Dymond linked you.

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vlad0002

Re: I've lost my character ?

#8 » Post by vlad0002 » 11 Jun 2016 20:50

Nymunne wrote:
vlad0002 wrote:quick question , how long does a failed login ban lasts ?
15 minutes or it will work if you type in the correct log in information. Please be sure you followed all instructions from the topic Dymond linked you.
there've been 6 hours , i still can't log in (my username was **** , i wrote .**** now ) when i log in it says "This World of Warcraft account has been closed and no longer available for use . why is my ip still banned , it wasn't before
Last edited by Nymunne on 11 Jun 2016 20:53, edited 1 time in total.
Reason: Do not post your account information on public forms.

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Nymunne
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Re: I've lost my character ?

#9 » Post by Nymunne » 11 Jun 2016 20:51

vlad0002 wrote:
Nymunne wrote:
vlad0002 wrote:quick question , how long does a failed login ban lasts ?
15 minutes or it will work if you type in the correct log in information. Please be sure you followed all instructions from the topic Dymond linked you.
there've been 6 hours , i still can't log in (my username was **** , i wrote .**** now ) when i log in it says "This World of Warcraft account has been closed and no longer available for use . why is my ip still banned , it wasn't before
Did you send a message to Roel if nothing worked out?

You had 8 failed logins now so I reset them.

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Hobnomb

Re: I've lost my character ?

#10 » Post by Hobnomb » 12 Jun 2016 16:26

I've actually just run into this same problem. It's been a year since I logged into primal wow, I've just changed my realmlist to the truewow one now, and when I log into the game with my primalwow account I only have my truewow server character, but on the site's database my paladin is still up. I also tried making a new character on the primal wow server, just to see if I could use the old name, it tells me my paladin is still alive. I now put a "." in front of my username and tried to log in, same problem as OP, account details not valid. But if I don't put the dot, I can log in but won't have my character.

I'd like to have my paladin please. :(

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Nymunne
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Re: I've lost my character ?

#11 » Post by Nymunne » 12 Jun 2016 17:00

-------->Read me!<-----------------

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Hobnomb

Re: I've lost my character ?

#12 » Post by Hobnomb » 12 Jun 2016 17:05

Nymunne wrote:-------->Read me!<-----------------
What exactly should I be looking for in that post?

Do I need to link my account with a truewow one? Do I need to message Roel?

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Nymunne
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Re: I've lost my character ?

#13 » Post by Nymunne » 12 Jun 2016 17:07

Hobnomb wrote:
Nymunne wrote:-------->Read me!<-----------------
What exactly should I be looking for in that post?

Do I need to link my account with a truewow one? Do I need to message Roel?
Follow the steps...

If nothing Roel posted works then yes, you will need to send him a message.

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Hobnomb

Re: I've lost my character ?

#14 » Post by Hobnomb » 12 Jun 2016 17:17

Nymunne wrote:
Hobnomb wrote:
Nymunne wrote:-------->Read me!<-----------------
What exactly should I be looking for in that post?

Do I need to link my account with a truewow one? Do I need to message Roel?
Follow the steps...

If nothing Roel posted works then yes, you will need to send him a message.
I've just logged onto my truewow account, and it has my primal wow account with the . in front of it's account, linked. So I went on the account without the dot and unlinked it, so i could also link it with the truewow one. The truewow account now has both primal wow accounts linked. I logged into the game, I still don't have my character.

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Mortium

Re: I've lost my character ?

#15 » Post by Mortium » 22 Jun 2016 06:10

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