Character Deleted Post Merge, Need Assistance

#1 » Post by **Ducesrwild** » 22 Apr 2016 17:33

Hi Primal Staff,

I previously started on your server right after its launch, with around 3 players online at peaks. I leveled a warrior 1-60 and was starting to raid before I quit. I am currently trying to access my old characters, but to my shock my entire account was wiped between the time I quit and now. I believe that during the merge with true wow my characters were lost, and if there is any way to recover my lost characters I would love to hear from you. At the very least, I want to recover my main who is apparently completely deleted, he had a few hard to get epics and im very disappointed that he is gone.

I really love your project, and I hope this can be fixed so I can enjoy it some more!

Thank you

#2 » Post by **Nephyx** » 22 Apr 2016 17:35

Hello,

could you please write name of your old character ?

#3 » Post by **Roel** » 22 Apr 2016 17:48

I guess you didn't notice the announcement at the homepage due to the more recent announcements, here is the direct link: http://truewow.org/forum/viewtopic.php?f=50&t=34115

I can see a renamed account that contains a level 60 warrior, we don't delete characters. Following the instructions you can message me with the required information depending on what you want to do with the account.

#4 » Post by **Thekaffemugg** » 22 Apr 2016 19:14

i also have problems recovering my old characters

#5 » Post by **Nymunne** » 23 Apr 2016 00:00

Thekaffemugg wrote:i also have problems recovering my old characters

Did you read the Roel's post one topic above you?

#6 » Post by **Ducesrwild** » 23 Apr 2016 01:45

Thanks for the replies. I managed to resolve this situation using the account manager.

Back to playing!

#7 » Post by **Nymunne** » 23 Apr 2016 09:00

Ducesrwild wrote:Thanks for the replies. I managed to resolve this situation using the account manager.

Back to playing!

Great this got sorted out!

Moving to resolved.

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