i can't log in

[wakarimas]

hi there
i have a problem
i can't log in to my acount anymore
please help me my acount name is wakarimas

[benzviliran]

what is the password? xd kidding, is there a chance that you are banned? what does it say when you try to login?

[wakarimas]

it says
this World of Warcraft account has been closed and is no longer available for use

[benzviliran]

might be banned, can you check here if it says you are banned? http://prntscr.com/7t3dwt

[wakarimas]

yes i see now i have an ip ban for faild login
i try in a few minutes
thanks

wakarimas

[Kindzadza]

I also reset your failed logins to 0. Try after the ban expires and make sure you are typing the correct details. If your password is too long, try making it shorter from the account manager before logging back.

[wakarimas]

i still can't log in
my password is incorrect
how can i make a new password

wakarimas

[Nymunne]

i still can't log in
my password is incorrect
how can i make a new password

wakarimas

I see you still have failed logins. So try to not fail your password over and over cause you get a 15 min ban or so for that. Anyway to answer your question go to Account > Account Manager and there you will see the option to change your password.

[wakarimas]

thank you very much
i am in now

wakarimas

[Nymunne]

thank you very much
i am in now

wakarimas

Great to hear that. Enjoy your time here and have fun!

Locking and marking it as resolved!