Can you include the exact error you're getting? I'm assuming it's the one that says "The information you have entered is not valid. Please check the spelling of your account name and password..." etc?
Make sure you're entering your TrueWoW/PrimalWoW account name (NOT forum name, email address, etc.) and that when you tried to password reset you were doing so with the game account and not your forum account.
When you're good to Mama, Mama's good to you~
...But you can call me Moose.
10 years into WoW and never gotten to level cap...
PvE Tank, but I dabble everywhere. Connect with me on Steam!