what about players from RETAIL?

Hhhmm, ok, probably the player was really inactive, ok, ill ask Roel

Hi GMs, i got a trouble. The next account: ricardoya did NOT reached to true wow, I alrdy tried to login with ricardoya and .ricardoya and i get the same error "the username doesnt exist". Wanted to know if somebody here can do something for bring the account here. PD: I logged with this account int...