Same happens to me. I think it's related to the server.

I did send a private message already, but didn't have a reply yet.

Faenia - lvl 80 blood elf female mage Destina - lvl 80 troll female shaman Valine - lvl 78 or 79 blood elf female rogue Lithdora - lvl 79 blood elf female death knight and some other low lvl alts. still says username does not exist when i try to log in with a dot before username. I'll pm the usernam...

We haven't played for a while and while my account seems to be intact, my girlfriend's account apparently does not exist. Can you restore her account and characters?

Well, we haven't played for a long while, and my girlfriend's account seems to not exist. Is there a way to restore her account and her characters?