This issue has now been resolved via in game reporting and this thread can be closed

I have tried changing everything except the race, initially I thought it be have been because of that. I'll try changing race and see if that works but I would like an Orc so I may still need to open a support ticket. You guys have been very quick and helpful and it is greatly appreciated. Thank you...

Hello folks, I got a character transferred from retail to a character template on TrueWoW. At the login screen i am able to change its name and appearance etc. but when saving i get an error saying "Could not change race for character", its the same error that was posted here....https://truewow.org/...