Search found 29 matches

by Thena
24 Oct 2017 01:32
Forum: Resolved
Topic: Retail transfer question
Replies: 15
Views: 3193

Re: Retail transfer question

The transfer has been approved and the rest of the conversation has been moved to a PM, locking and moving to resolved.
by Thena
23 Oct 2017 19:42
Forum: Resolved
Topic: Retail transfer question
Replies: 15
Views: 3193

Re: Retail transfer question

Araytha,

I've sent you a follow up PM regarding the character transfer.

Apologies for any inconvenience or confusion regarding the process.

Hopefully we can get it all sorted.
by Thena
21 Oct 2017 21:22
Forum: Resolved
Topic: 2nd transfer request denied because ... what?
Replies: 3
Views: 1187

Re: 2nd transfer request denied because ... what?

Both characters have been approved! Enjoy the new characters!

If you have any other problems, don't hesitate to make a ticket in-game.

Locking and moving to resolved.
Have a great day.
by Thena
21 Oct 2017 20:55
Forum: Resolved
Topic: 2nd transfer request denied because ... what?
Replies: 3
Views: 1187

Re: 2nd transfer request denied because ... what?

You will need to go through an IP check in-game where both you and your husband log in and verify that you are two separate players.

Make a ticket in-game, when both of you are available, and we can go through the process.

Apologies for any confusion or inconvenience.
Regards.
by Thena
17 Oct 2017 04:08
Forum: Resolved
Topic: [TW] Disconnect from game
Replies: 1
Views: 877

Re: [TW] Disconnect from game

Are you still having the issues connecting?

If so, please respond so we can find a way to resolve the issue.

Player has multiple subsequent logins, moving to resolved.
by Thena
17 Oct 2017 04:05
Forum: Resolved
Topic: transfer a character
Replies: 2
Views: 1186

Re: transfer a character

I have not seen a transfer request come through under your account name.

Please resubmit the request, or describe any other issues you have with the transfer process within this thread.

The player has not replied to the thread in some time, moving to resolved.
by Thena
17 Oct 2017 03:59
Forum: Resolved
Topic: stuck at connecting again....
Replies: 21
Views: 7843

Re: stuck at connecting again....

Post is over two weeks old, crashes and log in issues were fixed.

Locking and moving to resolved.
by Thena
17 Oct 2017 03:43
Forum: Resolved
Topic: 3rd vote site not loading captcha?
Replies: 3
Views: 1231

Re: 3rd vote site not loading captcha?

I've checked each of the links and they seem to be working properly, suggesting that the issue isn't from our side.

I might recommend that you check the browser you are using and it's settings.

Leaving the post open for other suggestions or ideas. Hope we can figure this out.
by Thena
14 Oct 2017 03:08
Forum: Resolved
Topic: transfer a character
Replies: 2
Views: 1186

Re: transfer a character

We will send you a forum message detailing if your request was accepted or denied. With a denied request we will also direct you in how to fix the issue. Transfers can take anywhere from 24 to 48 hours. We do our best to be swift, but patience is key. You’ll more than likely get an update relatively...
by Thena
01 Oct 2017 22:56
Forum: Resolved
Topic: stuck at connecting again....
Replies: 21
Views: 7843

Re: stuck at connecting again....

Server should be back up. Apologies for the wait.
by Thena
29 Sep 2017 03:45
Forum: Resolved
Topic: can't connect
Replies: 1
Views: 919

Re: can't connect

Issue was resolved around 19:20. Apologies for the inconvenience.

Locking and moving to resolved.
by Thena
26 Sep 2017 23:44
Forum: Archived General Discussions
Topic: Purchased Mount
Replies: 7
Views: 3192

Re: Purchased Mount

I've switched the mounts for you. The new one should be in your Truewow player's inventory, since the pet is already on your player, and not in your inventory, there isn't a way that I can transfer them. Apologies.
by Thena
24 Sep 2017 05:12
Forum: Archived General Discussions
Topic: Purchased Mount
Replies: 7
Views: 3192

Re: Purchased Mount

In the spirit of keeping the game blizzlike, mount training is currently set at level 40. At level 40 you will receive the option of training for approximately 85 gold (fees dependent on reputation). After training you will receive riding level 75. Apologies that the mount isn't usable yet and for a...
by Thena
19 Sep 2017 16:09
Forum: Resolved
Topic: Abuse and foul language
Replies: 4
Views: 2630

Re: Abuse and foul language

I apologize for the disruption of your playing environment. Although we cannot do much for you in this case, I can recommend that you put players like this on ignore.You can do this by typing the command: /ignore name , in-game. It seems to me that this person was seeking attention. The interaction ...
by Thena
14 Sep 2017 03:02
Forum: General Announcements
Topic: New Lemon Scented Armory Design
Replies: 11
Views: 7757

Re: New Lemon Scented Armory Design

Nuko! Everything looks amazing! Thank you so much for the beautiful and user-friendly armory updates!

Also, I very much approve of your location for your backdrop picture. Dalaran's businesses are to be seen and enjoyed by everyone!