After several complaints from players and testers about how neglected and messed up our bug tracker currently is, I've decided it's about time to cut it right to the chase and address it as it has already carried along for too long.
This is by far a very long and tiresome work and that's why it'll require help from whoever has spare time and willingness to help put things in order. It's not expected to have every thing sorted over night, it's well likely that it'll take a couple of weeks/months to have everything sorted as it should be, but we'll eventually get there... if we start moving forward and less sideways.
How can you help?
Currently there are 411 open issues without any label. They haven't been confirmed, closed or resolved. We don't know if they have been acknowledged or if they are duplicates. We don't know if the bugs presented there are still valid or if they ever were. For all that it counts, at least 25% of these reports are obsolete or bogus.
To assist us sorting it up, you can try the issue and bump it up. Bumped issues will show up at recently modified and then a Staff or a Staff Support member will mark it as either duplicate, acknowledged or resolved etc so on and so forth.
What are the benefits of having a clean bugtracker?
Rhetorical question, issues can be addressed more efficiently and it gives the server much better looks. So far, anyone stopping by would feel these issues were deliberately neglected - and that's not a feeling we look forward cherishing.
However, having them sorted doesn't mean we'll be able to fix every issue, but it'll surely be more comfortable when picking what to do.
If you'd need help or discuss anything, feel free to use this section to do it if you feel like it's needed, for any questions and researches, or whatever reason drops by.
For Staff members: here's a brief description on how to manage the bugtracker http://www.truewow.org/forum/viewtopic.php?f=63&t=13028
Additionally, testers may request an promotion at bugtracker to the Updater status, which allows you editing reports, adding links and tags that are helpful for when players use the search function.
Here's some trivial information and statistics about our 10 top reporters by open issues:
Statistics by report resolution:
And that's all for now I guess, feel free to ask any questions or anything. Cheers.
But ill see what i can do to help out
